Privacy Policy

We are committed to protecting the privacy rights of our users and maintain, on an ongoing basis, a privacy compliance framework under which our users will be able to get information and exercise their rights with respect to their information and privacy. This Privacy Policy (this “Policy”) describes our policies and procedures on the collection, use, and disclosure of your information when You use our platform and associated services and informs You about your privacy rights and how the law protects You. We use your Personal Data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Policy.

This Policy also covers the use of any of our connected devices and related applications. By accepting or using our products or services, either for your own use or resale, You acknowledge You have read this Policy. If You have any questions, You can contact us using the details at the end of this Policy.

‍Definitions
For the purposes of this Policy:

• Account means any unique account created for You to access our Service or parts of our Service.

• Business refers to the Company as the legal entity that collects Users personal information and determines the purposes and means of the processing of Consumers’ personal information, or on behalf of which such information is collected and that alone, or jointly with others, determines the purposes and means of the processing of consumers' personal information.

• Company (referred to as either “the Company”, “we”, “us” or “our” in this Agreement) refers to Ticket Advisor LLC, [BUSINESS ADDRESS]. For the purpose of the GDPR, the Company is the Data Controller.

• Country refers to United States.

• Device means any of our connected devices and related applications.

• Personal Data is any information that relates to an identified or identifiable individual.

• Service refers to the Company’s websites, applications, or other platforms maintained by the Company or its Affiliates.

• Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.

• Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

‍Types of Data Collected

‍Personal Data
When you create an account on our Service, sign up to receive offers or information, or complete an application using our Service, you give us personal information. Personally identifiable information may include, but is not limited to:

• Email address

• First name and last name

• Phone number

• Address, City, Sate, ZIP/Postal code, City

• Billing Address

• Employer Information

• Pet Information

• Usage Data

• Other information that alone or in combination with other information could constitute Personal Data.

We do not knowingly process sensitive personal data or information about children.

Information We Collect

Usage Data
Usage Data is collected automatically when using the Service.

Usage Data may include information such as your device’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Website that You visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, we may collect certain information automatically, including, but not limited to, the type of mobile device You use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that your browser sends whenever You visit our Service or when You access the Service by or through a mobile device. We may also monitor or record calls, chats, and other communications with our customer service team and other representatives for quality control, training, and dispute resolution.

Information You provide us:
This is information about You that You give us directly when You interact with us.

We may collect information that You provide to us by filling in forms on our website, such as our various Contact or Application forms. This includes information You provide at the time you submit an application for one of our properties or registering to use our Devices. We may ask You for information when You report a problem with our Service. In addition, we may collect: records and copies of your correspondence (including email address) if You contact us; your responses to surveys; details of transactions You carry out through our Service with our business partners; and your navigation across our Service.

This may also include information that You give us by corresponding with us by phone, e-mail or otherwise. It includes information You provide when You register purchases with us, subscribe to our services, search for a product, or participate in discussion boards or other social media functions, enter a competition, promotion or survey, or submit a query, on or via our Service.

We will also ask You for information about problems You report with our products our services, or about related incidents or support needs.

Information we receive from our products and other sources
If You use our smart technology and services we will collect information about the extent, nature, and frequency of your usage as part of our monitoring of the products (to make sure that they continue to be operational and fit for their purposes), including from third parties we work closely with. Through your use of our products, we will collect information including:

• Names of third-party services and devices with which You integrate with or to our products, potentially including usernames and passwords You input.

• Names You give to rooms/locations where You have connected Devices.

• IP Address.

• Geolocation.

• Billing Address

• At a private residence, such as an apartment, the access history or individual residents.

• If you have thermostats in our residence, we receive the desired temperature and thermostat mode. Depending on the model of the thermostat that has been installed, the manufacturer may separately collect information from the thermostat.

Depending on your device’s settings and permissions and your choice to participate in certain programs, we may collect the location of your device by using GPS signals, cell phone towers, Wi-Fi signals, Bluetooth, or other technologies. We will collect this information, if you opt in through our app or other program (either during your initial login or later) to enable certain location-based services available within our app (for example, locating available apartments closing to you). To disable location capabilities of the app, you can log off or change your mobile device settings.

‍Information about how You have configured our Devices
If You use our products and services, we will collect information about how You have configured our Devices.

Some Devices may also inform us of:

• When, where, and how You use them.

• Your Device settings and alterations You make.

• Third party devices You have connected to or integrated with our products.

‍Information we receive from Third Parties:
Our Service is operated and provided in collaboration with third parties, including partners and affiliates. We may also work with third parties (for example, business partners, sub-contractors, analytics providers, and search information providers). Our partners should have their own privacy policies about how they use Your data, that they will make available to You, including with respect to any data they collect and use to remotely monitor and troubleshoot your system. We only share your personal information as described in this Policy, and as permitted by applicable law.

‍How we use your information
We use information about You in the following ways:

‍Who we give your information to

‍We may give your Personal Data to:

• Any member of our group, which means our subsidiaries or affiliates, who support our processing of Personal Data under this Policy.

• Organizations who process your Personal Data on our behalf and in accordance with our instructions and the law. This includes in supporting the services we offer through our Service in particular those providing website and hosting services, providing fulfillment services, distributing any communications we send, supporting or updating marketing lists, facilitating feedback on our services and providing IT support services from time to time, in addition to other advisors we may have such as legal, tax, and technical advisors. We require these organizations (which may include third party suppliers, agents, sub-contractors or other companies in our group) to only use your information to the extent necessary to perform their service and support functions.

• An independent dealer authorized to sell, install, or service our products.

• Analytics and search engine providers that assist us in the improvement and optimization of our Service and subject to the Tracking Technologies and Cookies section of this policy (this will not identify You as an individual).

• Payment processing providers who provide secure payment processing services.

We may also disclose your Personal Data to third parties:

• If we sell or buy any business or assets, in which case we will disclose your Personal Data to the prospective seller or buyer of such business or assets subject to the terms of this Policy.

• If we are under a duty to disclose or share your Personal Data in order to comply with any legal obligation, or in order to enforce or apply our terms of supply terms and other agreements with You; or to protect the rights, property, or safety of our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction and to prevent cybercrime (having sought your consent where we are required by law to do so).

• To protect the safety of other users, employees, and members of the public and their property.

• If required by an audit.

• If required by law or in response to valid requests by public authorities (e.g. a court or a government agency).

• Other legal requirements (e.g. to comply with a legal obligation, protect and defend the rights or property of the Company, prevent or investigate possible wrongdoing in connection with the Service, or protect against legal liability).

‍We only share Personal Data to the extent necessary to meet a legitimate purpose. Wherever possible we will redact, anonymize or pseudonymize personal data before processing or sharing.

‍Retention of Your Personal Data
The Company will retain your Personal Data only for as long as is necessary for the purposes set out in this Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.

‍Transfer of Your Personal Data
Your information, including Personal Data, is processed at the Company’s operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

Your consent to this Policy followed by your submission of such information represents your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

In certain cases, we may ask for your consent to process and use your Personal Data in order to provide additional services (for example, when You subscribe to our newsletters, create your user profile, provide us Personal Data to get tailored offers or add a review on a service or product). When we rely on consent as our legal basis of processing, You may ask to withdraw your consent by sending us a request by email.

‍Security of Your Personal Data
The security of your Personal Data is important to us but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security. Your information may be stored on our behalf on third-party cloud infrastructure provider Amazon Web Services, a serviced provided by Amazon Web Services Inc. One of the reasons we use Amazon’s EC2 platform is because of the wealth of security experience Amazon has. You can find more information about Amazon Web Services’ security practices online at https://aws.amazon.com/security/.

Where we have given You (or where You have chosen) a password which enables You to access to our Service, You are responsible for keeping this password confidential. We ask You not to share a password with anyone.

Our Website may, from time to time, contain links to external sites. We are not responsible for the privacy policies or the content of such sites. Your use of such external sites is at your own risk.

‍Analytics
We may use third-party Service Providers to monitor and analyze the use of our Service.

‍Email Marketing
We may use your Personal Data to contact You with newsletters, marketing or promotional materials and other information that may be of interest to You. You may opt-out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send or by contacting us.

We may use Email Marketing Service Providers to manage and send emails to You.

‍Children's Privacy
Our Service is not designed to attract children under the age of 13 and accordingly, do not intend to collect Personal Data from anyone we know to be under 13. By using our Service, You represent and warrant that You are either at least 13 years old, or are using the services offered by these Websites with the supervision and involvement of a parent or guardian 13 years of age or older. If we learn that we have collected Personal Data from a child under 13, we will use commercially reasonable efforts to delete that information as quickly as possible. If You believe that we might have any such information, please contact us.

We may ask a User to verify their date of birth before collecting any personal information from them. If the User is under the age of 13, the Service will be either blocked or redirected to a parental consent process.

‍Information Collected from Children Under the Age of 13
The Company may collect and store persistent identifiers such as cookies or IP addresses from Children without parental consent for the purpose of supporting the internal operation of the Service.We may collect and store other personal information about children if this information is submitted by a child with prior parent consent or by the parent or guardian of the child.

‍Changes to this Policy
We may update this Policy from time to time. Any changes we make to this Policy in the future will be posted on this page and will be effective upon posting.

You are advised to review this Policy periodically for any changes. Changes to this Policy are effective when they are posted on this page.

‍Governing Law & Forum
The laws of the State of Illinois govern this Policy. Any dispute relating to this Policy, or your use of our Service shall be resolved solely in the state or federal courts located in Chicago, Illinois.

‍Contact Us
If you have any questions about this Privacy Policy, you can contact us by visiting this page on our website: Contact Us